Sosoa Refund Policy
This Refund Policy explains the refund rules and procedures for purchases made through the Sosoa application (“Sosoa”, “we”, “us”, or “our”).
Sosoa is operated by SPEEDYDATA PTE. LTD. (“Company”). The Company provides social networking and digital services through the Sosoa application, including subscription services, virtual items, and other optional digital features.
By making a purchase through Sosoa, you acknowledge and agree to the terms described in this Refund Policy.
1. Purchases and Payments
Sosoa may offer optional purchases, including but not limited to:
• Subscription services
• Virtual coins or credits
• Premium features
• Other digital goods or services
All purchases are processed through the applicable payment platform, including Apple App Store, Google Play, or authorized third-party payment providers.
We do not store your payment card information. Payment processing is handled by the relevant payment provider according to their own terms and policies.
2. Virtual Items and Digital Content
Virtual coins, credits, and digital items purchased within Sosoa:
• Have no real-world monetary value
• Cannot be exchanged for cash
• Cannot be transferred to another account
• Cannot be withdrawn or redeemed for money
Once virtual items or digital content have been delivered to your account, purchases are generally final and non-refundable, except where required by applicable law.
3. Subscription Refunds
Subscriptions purchased through Sosoa automatically renew according to the subscription terms displayed at the time of purchase unless canceled before the renewal date.
If you wish to request a refund for a subscription purchase:
• Purchases made through Apple App Store must be requested through Apple’s refund process.
• Purchases made through Google Play must be requested through Google Play’s refund process.
• Purchases made through other payment providers must follow the refund procedures provided by that payment provider.
Sosoa does not have the ability to directly issue refunds for purchases processed by Apple App Store or Google Play.
4. Refund Eligibility
Refund requests may be considered in situations including:
• Unauthorized purchases
• Technical issues preventing access to purchased features
• Duplicate charges
• Other circumstances required by applicable laws
Refund requests may not be approved for:
• Change of mind after purchase
• Failure to use purchased items
• Partial usage of digital content
• Loss of interest in the service
• Account restrictions caused by violations of Sosoa’s Terms of Service or Community Guidelines
5. Account Restrictions and Misuse
Sosoa reserves the right to restrict or suspend accounts involved in:
• Fraudulent payment activities
• Chargeback abuse
• Unauthorized purchase claims
• Attempts to exploit refund policies
If an account receives a refund for previously delivered digital goods, Sosoa may remove the corresponding virtual items, limit account functionality, or take other appropriate actions.
6. How to Contact Us
For questions regarding purchases or refund-related issues, please contact us at:
Email: sosoa_support@spdya.com
Company:
SPEEDYDATA PTE. LTD.
Registered Address:
SPEEDYDATA PTE. LTD.
7. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
Any disputes arising out of or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.
By using Sosoa and making purchases within the application, you acknowledge that you have read, understood, and agreed to this Refund Policy.