Sosoa Refund Policy
This Refund Policy explains how refunds are handled for purchases made in or through SOSOA, including subscriptions, virtual coins, and other paid digital services.
By making a purchase through SOSOA, you agree to this Refund Policy, our Terms of Service, and any applicable rules of the payment platform or payment provider used to complete your purchase.
1. Scope
This Refund Policy applies to purchases made through:
• Apple App Store;
• Google Play;
• third-party payment providers available through SOSOA.
The refund process may vary depending on where your payment was processed.
2. General Refund Principles
Digital products and services may include subscriptions, virtual coins, premium features, and other digital benefits.
Except where required by applicable law, platform rules, or this Refund Policy, completed purchases are generally non-refundable once the corresponding digital content, virtual currency, or service has been delivered or used.
We may consider refund requests where:
• you were charged more than once for the same purchase;
• you were charged but did not receive the purchased item or service;
• a verified technical issue prevented you from receiving or using the purchased service;
• the transaction was unauthorized;
• a refund is otherwise required by applicable law or the rules of the applicable payment platform.
Submitting a refund request does not guarantee that a refund will be approved.
3. Purchases Through the Apple App Store
If your purchase was processed by Apple through the App Store, Apple is responsible for processing and deciding refund requests for that transaction.
Refund requests for App Store purchases must be submitted directly to Apple through Apple's official refund process.
SOSOA does not control Apple's refund decisions and generally cannot directly issue a refund for a transaction processed by Apple.
If Apple approves a refund, any subscription, virtual coins, premium features, or other benefits associated with the refunded transaction may be removed from your SOSOA account.
Apple's refund policies and eligibility requirements apply to all purchases processed through the App Store.
4. Purchases Through Google Play
If your purchase was processed through Google Play, your refund request will be handled in accordance with Google Play's applicable refund policies.
For eligible app purchases, subscriptions, and in-app purchases, you may be able to request a refund directly from Google Play. Google may determine whether the transaction qualifies for a refund under its policies.
For requests that Google directs to the developer, you may contact SOSOA Support. We will review the transaction based on this Refund Policy, the status of the purchased service or digital item, and applicable law.
If a Google Play purchase is refunded, any related subscription benefits, virtual coins, premium features, or other digital items may be removed from your SOSOA account.
5. Purchases Through Third-Party Payment Providers
Some SOSOA services may allow payment through independent third-party payment providers, including card processors, digital wallets, or other payment services.
For purchases processed through a third-party payment provider, you may contact SOSOA Support to request a refund.
We may approve a full or partial refund where, for example:
• a duplicate payment occurred;
• payment was completed but the purchased service was not delivered;
• a confirmed technical error caused an incorrect charge;
• the transaction was determined to be unauthorized;
• a refund is required under applicable consumer protection law.
Refunds will normally be returned to the original payment method used for the transaction.
The actual time required for the refunded amount to appear in your account may depend on the payment provider, card issuer, bank, or other financial institution involved.
Third-party payment providers may also apply their own payment, dispute, and refund rules.
6. Subscription Purchases
SOSOA may offer automatically renewing subscriptions.
Canceling a subscription prevents future renewal charges but does not automatically provide a refund for the current subscription period.
You will generally continue to have access to your subscription benefits until the end of the period you have already paid for, unless:
• the payment platform specifies otherwise;
• the subscription is refunded;
• access is terminated in accordance with our Terms of Service.
For subscriptions purchased through Apple or Google Play, subscription cancellation and refund requests must be handled through the applicable platform.
For subscriptions purchased through a third-party payment provider, you may manage the subscription through the available payment or account management interface, or contact SOSOA Support for assistance.
7. Virtual Coins and Other Consumable Items
SOSOA may allow you to purchase virtual coins or other consumable digital items.
Virtual coins have no cash value outside SOSOA and cannot normally be redeemed or exchanged for cash.
Once virtual coins or other consumable digital items have been used, including where they have been spent on messages, gifts, digital content, interactions, or other services, the associated purchase is generally not refundable except where required by law or platform policy.
If a purchase of virtual coins is refunded, SOSOA may remove from your account:
• the coins associated with the refunded purchase;
• promotional or bonus coins received as part of that purchase;
• other digital benefits directly associated with the refunded transaction.
If some or all of the purchased coins have already been consumed, this may affect the eligibility of a refund request, except where applicable law or platform rules provide otherwise.
8. Purchases That Are Generally Not Refundable
Except where required by applicable law or platform rules, refunds will generally not be provided where:
• purchased virtual coins have already been consumed;
• premium features or digital benefits have already been substantially used;
• you changed your mind after using the purchased service;
• you forgot to cancel an automatically renewing subscription before renewal;
• you no longer wish to use SOSOA after receiving the purchased service;
• your account was restricted or suspended because of a violation of our Terms of Service or Community Guidelines;
• the request appears to involve refund abuse, payment fraud, or other misuse of the refund process.
These limitations do not affect any non-waivable rights you may have under applicable consumer protection laws.
9. Duplicate or Incorrect Charges
If you believe you were charged multiple times for the same purchase or were charged an incorrect amount, please contact the payment platform that processed the transaction or SOSOA Support.
Please provide sufficient transaction information so that the payment can be identified and reviewed.
10. Unauthorized Purchases
If you believe a purchase was made without your authorization, please contact the payment platform, payment provider, or SOSOA Support as soon as possible.
We may request information reasonably necessary to investigate the transaction and protect your account.
You should also take appropriate steps to secure your SOSOA account and your payment account.
11. Effect of a Refund
When a refund is approved, SOSOA may revoke or adjust any digital products or benefits associated with the refunded transaction, including:
• subscription access;
• virtual coins;
• bonus coins;
• premium features;
• digital items;
• other paid benefits.
This is intended to restore the account to the position it would have been in if the refunded purchase had not occurred.
12. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with your bank or payment provider, we encourage you to contact SOSOA Support so that we can investigate the issue.
We reserve the right to investigate chargebacks, payment reversals, and suspected payment abuse.
Fraudulent chargebacks, repeated refund abuse, or other misuse of payment services may result in restrictions on payment features or account access, subject to applicable law.
13. How to Request a Refund
The appropriate refund method depends on how you made the purchase:
Apple App Store purchases:
Submit your refund request directly through Apple's official refund process.
Google Play purchases:
Submit your request through Google Play where available. If Google directs you to contact the developer, please contact SOSOA Support.
Third-party payment purchases:
Contact SOSOA Support and provide:
• your SOSOA account information;
• transaction or order number;
• purchase date;
• purchase amount;
• payment method or payment provider;
• reason for the refund request;
• any supporting information reasonably necessary to review the request.
Please do not send complete credit card numbers, passwords, or other unnecessary sensitive payment information.
14. Processing of Approved Refunds
Approved refunds will normally be returned to the original payment method.
SOSOA does not control the time required by Apple, Google, payment processors, banks, card issuers, or other financial institutions to complete or post a refund.
Where the original payment method cannot accept a refund, the available refund method will be determined in accordance with applicable payment provider rules and applicable law.
15. Local Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or modify any consumer right or statutory remedy that cannot legally be excluded or limited.
If the laws applicable to you provide greater refund, cancellation, withdrawal, or other consumer rights than those described in this Refund Policy, those mandatory legal rights will apply.
16. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our services, payment methods, platform requirements, or applicable laws.
When we make material changes, we will update the effective date above and provide notice where required by applicable law.
17. Contact Us
If you have questions about this Refund Policy or need assistance with an eligible refund request, please contact:
SOSOA Support
Email: sosoa_support@spdya.com